Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all users of the myfeet gaming platform, accessible at https://myfeet.cam, including all related websites, mobile applications, and services (collectively, the "Platform"). myfeet operates as an online gaming platform serving Indonesian players with services including casino games, sports betting, live dealer tables, and other gaming products.

This policy should be read in conjunction with our Terms & Conditions, which govern your use of the Platform. If you have any questions about how we handle your data, please contact our support team at [email protected] (plain text contact information, not a clickable link).

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated via email or prominent notice on the Platform. Continued use of myfeet after such changes constitutes your acceptance of the updated policy.

2. Information We Collect

To provide our gaming services, process transactions, comply with regulatory requirements, and improve your experience, myfeet collects several categories of personal information:

2.1 Account Registration Information

When you create a myfeet account, we collect:

• Personal Details: Full legal name, date of birth, gender, nationality, and residential address.
• Contact Information: Email address, phone number (mobile), and preferred communication method.
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers.
• Identification Documents: Government-issued ID (Indonesian national ID card, passport, or driver's license), proof of address documents, and selfie photos for identity verification as required by our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations.

2.2 Financial and Transaction Information

To process deposits and withdrawals through Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga) and e-wallets (OVO, DANA, GoPay, ShopeePay), we collect:

• Banking Details: Bank account number, account holder name, bank name, and branch information.
• E-Wallet Information: E-wallet account number, registered phone number, and account verification status.
• Transaction History: Deposit amounts, withdrawal requests, transaction timestamps (in WIB timezone), transaction reference numbers, and payment method used.
• Financial Activity: Account balance, bonus balances, wagering activity, and currency conversion records (all transactions in Indonesian Rupiah/IDR).

2.3 Gameplay and Betting Information

To maintain game integrity, detect fraud, and comply with gaming regulations, we record:

• Gaming Activity: Games played (slots, live casino, sports betting), bet amounts and frequencies, win/loss records, game session durations, and RTP (Return to Player) statistics.
• Sports Betting Data: Bets placed on football matches (BRI Liga 1, EPL, La Liga, Champions League), odds selected, bet types (mix parlay, voor bola, over/under), and settlement outcomes.
• Traditional Games: Togel (lottery) number selections and draw results, sabung ayam (cockfighting) betting patterns, and payout history.
• Bonus Usage: Bonuses claimed, wagering progress toward bonus requirements, bonus expiration dates, and terms compliance.

2.4 Technical and Device Information

For security, fraud prevention, and platform optimization, we automatically collect:

• Device Data: Device type (desktop, mobile, tablet), operating system (Windows, Android, iOS), browser type and version, screen resolution, and device identifiers.
• Connection Information: IP address, geolocation data (city/region within Indonesia), internet service provider, and connection timestamps.
• Usage Data: Pages visited, features accessed, click patterns, session duration, navigation paths, and error logs.
• Cookies and Similar Technologies: Session cookies, authentication tokens, preference settings, and analytics cookies (see Section 8 for detailed cookie policy).

2.5 Communication Records

To provide customer support and resolve disputes, we retain:

• Support Interactions: Live chat transcripts, WhatsApp message history, Telegram conversations, email correspondence, and phone call recordings (where permitted by law and with notice).
• Promotional Communications: Marketing email open rates, click-through rates, promotional code usage, and unsubscribe preferences.

3. How We Use Your Information

myfeet uses your personal information for the following purposes:

3.1 Service Delivery and Account Management

• Creating and maintaining your gaming account.
• Processing deposits via BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, and other supported payment methods.
• Processing withdrawal requests to your registered bank account or e-wallet.
• Providing access to casino games, sports betting markets, live dealer tables, and other gaming products.
• Managing your account balance, bonus credits, and loyalty program status.
• Facilitating participation in promotions, tournaments, and VIP programs.

3.2 Regulatory Compliance and Security

• Verifying your identity and age to ensure you are 21+ years old as required by Indonesian regulations and responsible gaming standards.
• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations under international gaming regulations.
• Detecting and preventing fraud, money laundering, bonus abuse, and other prohibited activities.
• Monitoring gameplay for irregular patterns, collusion, or use of automated betting systems.
• Investigating disputes, account issues, or suspected terms violations.
• Maintaining audit trails required by gaming licensing authorities.

3.3 Customer Support and Communication

• Responding to your inquiries via live chat, WhatsApp, Telegram, or email in English or Bahasa Indonesia.
• Resolving technical issues, payment problems, or gameplay disputes.
• Sending account notifications including deposit confirmations, withdrawal status updates, and security alerts.
• Providing important updates about platform changes, terms modifications, or service interruptions.

3.4 Marketing and Personalization

• Sending promotional offers, bonus notifications, and tournament invitations tailored to your gaming preferences (with your consent).
• Recommending games based on your play history (e.g., if you frequently play togel, we might highlight new lottery draws).
• Displaying personalized content on the homepage, such as recently played games or suggested slot gacor (hot slots).
• Celebrating milestones like account anniversaries or birthdays with special bonuses.
• You can opt out of marketing communications at any time via account settings or by contacting support.

3.5 Platform Improvement and Analytics

• Analyzing gameplay patterns to optimize game selection and identify popular titles.
• Monitoring platform performance, loading speeds, and error rates to improve user experience.
• Conducting A/B testing on new features or interface designs.
• Understanding Indonesian player preferences to better serve the local market (e.g., optimizing football betting odds for BRI Liga 1 matches).

4. Information Sharing and Disclosure

myfeet does not sell your personal information to third parties. However, we may share your data in the following limited circumstances:

4.1 Service Providers and Business Partners

• Payment Processors: We share necessary financial information with Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay) to process your transactions.
• Game Providers: Gaming software providers like Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming receive anonymized gameplay data to deliver their services.
• Identity Verification Services: Third-party KYC providers help verify your identity documents as part of our regulatory compliance.
• Customer Support Tools: We use live chat and support ticket platforms to manage customer inquiries efficiently.
• Cloud Hosting and Data Storage: Your data is stored on secure cloud servers maintained by reputable hosting providers with strong security certifications.

All third-party service providers are contractually obligated to protect your data and use it only for the specific purposes we authorize. They are prohibited from using your information for their own marketing or sharing it with others.

4.2 Legal and Regulatory Requirements

We may disclose your information when required by law or to protect our legal rights:

• In response to valid legal requests from law enforcement, courts, or regulatory authorities.
• To comply with gaming licensing requirements and audits.
• To investigate suspected fraud, money laundering, or other illegal activities.
• To enforce our Terms & Conditions or protect the rights, property, or safety of myfeet, our users, or others.
• In connection with a business transaction such as a merger, acquisition, or sale of assets (in which case the acquiring party would be bound by this Privacy Policy).

4.3 Aggregate and De-Identified Data

We may share aggregated, anonymized data that cannot identify you personally with business partners, advertisers, or researchers. For example, we might publish statistics like "myfeet processes over Rp 15 billion in daily payouts" or "Football betting on BRI Liga 1 matches accounts for 30% of our sports wagers" without revealing any individual player information.

5. Data Security

Protecting your personal information is a top priority at myfeet. We employ multiple layers of security:

5.1 Technical Security Measures

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols - the same technology banks use.
• Secure Password Storage: Your password is hashed using one-way cryptographic algorithms and never stored in plain text. Even our staff cannot view your password.
• Two-Factor Authentication (2FA): We offer optional 2FA via SMS or authenticator apps to add an extra security layer to your account.
• Firewall Protection: Our servers are protected by enterprise-grade firewalls that filter malicious traffic.
• Regular Security Audits: Independent security firms conduct penetration testing and vulnerability assessments quarterly.
• DDoS Protection: We employ distributed denial-of-service mitigation to ensure platform availability during attacks.

5.2 Organizational Security Measures

• Access Controls: Only authorized personnel with legitimate business needs can access personal data, and all access is logged.
• Employee Training: All myfeet staff receive regular training on data protection and privacy regulations.
• Confidentiality Agreements: Employees and contractors sign strict confidentiality agreements prohibiting unauthorized data disclosure.
• Incident Response Plan: We maintain a detailed security incident response protocol to quickly address any data breaches.

5.3 Your Security Responsibilities

While we implement robust security measures, you also play a crucial role in protecting your account:

• Choose a strong, unique password that combines letters, numbers, and symbols. Avoid using the same password across multiple sites.
• Never share your login credentials with anyone, including friends or family members.
• Enable two-factor authentication in your account settings for enhanced protection.
• Log out after each session, especially when using shared or public devices.
• Keep your contact information (email, phone number) up to date so we can reach you about security issues.
• Be cautious of phishing emails or messages claiming to be from myfeet. We will never ask you to provide your password via email or WhatsApp.
• Report suspicious account activity to our support team immediately.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6.1 Active Accounts

For active myfeet accounts, we retain all data as long as the account remains open and for a reasonable period thereafter to handle potential disputes or regulatory inquiries.

6.2 Closed Accounts

When you close your account, we retain certain information for legal and regulatory compliance:

• Financial Records: Transaction history, deposit/withdrawal records, and KYC documents are retained for 7 years as required by AML regulations.
• Gameplay Logs: Bet history and game session records are kept for 5 years to comply with gaming licensing requirements.
• Communication Records: Customer support interactions are retained for 3 years for quality assurance and dispute resolution.
• Marketing Data: If you've unsubscribed from marketing communications, we retain minimal information (email address) to honor your opt-out preference.

6.3 Data Deletion

After the required retention periods expire, we securely delete or anonymize your personal information. You may request early deletion of certain data types, but we must retain information needed for legal compliance even after account closure.

7. Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

7.1 Right to Access

You can request a copy of the personal information we hold about you. Most information is accessible directly through your account dashboard, including transaction history, gameplay logs, and account details.

7.2 Right to Correction

If any of your personal information is inaccurate or outdated, you can update it via account settings or by contacting support. Note that changes to certain fields (like name or date of birth) may require verification documents.

7.3 Right to Deletion

You can request deletion of your account and associated data. However, we must retain certain information for legal and regulatory compliance (see Section 6 on Data Retention). To request account deletion, contact our support team.

7.4 Right to Restrict Processing

You can request that we limit how we use your data in certain circumstances, such as while we verify data accuracy or assess the legitimacy of a processing objection.

7.5 Right to Data Portability

You can request a structured, machine-readable export of your personal data to transfer it to another service provider where technically feasible.

7.6 Right to Object

You can object to processing of your data for direct marketing purposes at any time by opting out via account settings or clicking "unsubscribe" in marketing emails.

7.7 Exercising Your Rights

To exercise any of these rights, contact our support team at [email protected] (plain text). We will respond within 30 days and may request verification of your identity to protect your privacy.

8. Cookies and Tracking Technologies

myfeet uses cookies and similar tracking technologies to enhance your experience and understand platform usage:

8.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser when you visit our site. They help us recognize you, remember your preferences, and keep you logged in during your session.

8.2 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality like account login, transaction processing, and security. These cannot be disabled as the Platform won't work without them.
• Performance Cookies: Collect anonymous data on how you use myfeet, including pages visited, loading times, and error messages, helping us optimize performance.
• Functional Cookies: Remember your preferences like language, currency display (IDR), and game favorites for a personalized experience.
• Analytics Cookies: Help us understand user behavior patterns, popular games, and peak usage times to improve our services.
• Marketing Cookies: Track your interaction with promotions and advertisements to deliver relevant offers (used only with your consent).

8.3 Managing Cookies

You can control cookies through your browser settings. However, disabling essential cookies may impact platform functionality. Most browsers allow you to view, delete, and block cookies on a per-site basis.

9. International Data Transfers

While myfeet primarily serves Indonesian players, your data may be processed or stored in servers located outside Indonesia. When we transfer data internationally, we ensure appropriate safeguards are in place:

• All data centers comply with international security standards (ISO 27001, SOC 2).
• Data transfers to third parties are governed by Standard Contractual Clauses or equivalent legal mechanisms.
• Regardless of where data is processed, it receives the same level of protection described in this Privacy Policy.

10. Children's Privacy

myfeet is not intended for individuals under 21 years of age. We do not knowingly collect personal information from minors. Our age verification procedures during account registration and KYC processes are designed to prevent underage access.

If we discover that we have inadvertently collected information from someone under 21, we will delete that data immediately and permanently close the account. Parents or guardians who believe a minor has accessed myfeet should contact our support team immediately.

11. Contact Information and Complaints

If you have questions, concerns, or complaints about this Privacy Policy or how myfeet handles your personal information, please contact us:

• Email: [email protected] (plain text)
• Live Chat: Available 24/7 on our website
• WhatsApp/Telegram: Contact details available in your account dashboard

We take privacy concerns seriously and will investigate all complaints promptly. If you are not satisfied with our response, you may have the right to lodge a complaint with a data protection authority in your jurisdiction.